Shipping & Delivery

ORDER PROCESSING

Orders without personalized pieces:
All orders placed Monday-Friday during normal business hours, 9am-5pm PST, (excluding holidays) will be processed immediately and shipped within 1 business day. Orders placed on Saturday and Sunday will be processed the following Monday (excluding holidays).

Orders with personalized pieces:
Order processing times for orders that include personalized pieces typically takes 7-10 business days to complete.  Updated processing times are stated on each product and typically increase during holidays and sales.

We do offer rush shipping for your convenience!  You will find expedited shipping options at checkout.

SHIPPING RATES

Domestic Orders

We offer FREE SHIPPING via USPS First Class on all orders over $50 USD.

For all orders under $50, we offer a flat rate shipping cost of $5.00 via USPS First Class.

We offer 2-Day and 3-Day expedited shipping options, exclusively with UPS. Please note that if you select expedited shipping, you will need to provide a physical address since UPS cannot deliver to PO Boxes.

All orders that are submitted before 2PM PST, Monday-Friday, with 2-Day or 3-Day shipping methods will ship the same business day.  Orders that are placed after 2PM PST Monday-Friday and on Saturday-Sunday will ship the next business day.

International Orders

We do offer international shipping.

The shipping cost for international delivery is automatically generated at checkout when you select your country.  Please note that the shipping times vary greatly, but typically ship within 7-14 days.  Natalie Wood Designs has no control over the transit times for international shipments.

Please note that all customs duties and taxes that may be charged when the package arrives to its destination country are the purchaser/customer’s responsibility.

TRACKING

As soon as your order is shipped, you will receive a shipping confirmation email from us that includes tracking information.  At any time if you would like an update on your order status, you can contact us at service@nataliewooddesigns.com, call us at 214-288-0912 or visit the USPS Tracking Site and enter the tracking number we provided you.

ESTIMATED SHIPPING TIMES

Typical shipping times are as follows:
USA – Up to 4 business days
International – Up to 14 business days

GIFTS

All orders ship with (1) complimentary jewelry box.  All jewelry pieces will also come with an individual jewelry bag and care card.  If you would like to purchase additional jewelry boxes, you can find them here.

We would be happy to write a personalized message(s) for you if your order(s) is a gift. Leave the message in the comments section on the shopping bag page during checkout.

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